He is also one of the 7 original shareholders of Skype the world’s most used Voice over IP (VOIP) operator. Tallinn was part of the 5-man team credited with the creation of the p2p music-sharing site Kazaa. In this interview, he explains the secret behind Skype’s success and gives advice for those seeking a career in the field of tech. They want a response in a reasonable amount of time - and that is measured in hours, not days or weeks - and they want a response that is intelligent and has the potential to solve their problem, not something that is so patently ridiculous that they either laugh or cry over it.A couple of years ago, I reached out to Jaan Tallinn, one of the co-founders and authors of Skype to learn a little but about his life story. Not through some obscure web page, which even makes it difficult to submit a help request, but by telephone, or at the very least by email. When someone is trying to set up or use Skype to talk to loved ones who are far away, to show Grandma the new baby, or to conduct important business, and it doesn't work (which happens all too often), first, they want to be able to contact Customer Support quickly and easily. It is not simply lacking, it's worse than that, it's counter-productive. The biggest problem with Skype today is their disgraceful 'Customer Support'. Second, even with every softball question possible being served up to him, it is obvious that he still doesn't get it.

First, rather than face the press and public, and possibly have to answer some hard questions from people who have (miserable) experience with Skype, he chose to hide behind a pseudo-interview with his own publicity manager.

Skype has just published a so-called 'interview' with their new CEO.

New skype ceo